Refund Policy

1.1 This Refund Policy ("Policy") outlines the terms governing refund requests for subscriptions purchased on the TaxPOD, Tax Professional On Demand platform ("Platform"), operated by YYC GST Consultants Sdn. Bhd. (Company No. 201301042188 (1073010-M)) ("Company", "we", "our", or "us"). By subscribing to the Platform, you ("Subscriber", "you", or "your") agree to the terms of this Policy.

2.1 Subscription to the Platform, as well as any additional products or services purchased through the Platform are strictly non-refundable after the date of account activation or fulfilment, whichever is applicable.

2.2 However, in exceptional cases, refund requests may be considered on a case-by-case basis and shall be subject to a comprehensive examination to verify their compliance with the specified refund criteria, at the sole discretion of the Company’s management. All decisions regarding refunds are final and conclusive.

2.3 Please note that violations of our Terms and Conditions (as "TnC") are taken seriously. The Company is under no obligation to provide refunds to subscriber who have breached the TnC or any other applicable policies, even if the refund request falls within the designated cooling period.

3.1 To initiate a refund request, the subscriber must submit a written request via email to [email protected] within the cooling period with the following details:

• a) Your full name.
• b) Registered email address and contact number.
• c) Payment reference and/or invoice number.
• d) Justification for refund request.
• e) Supporting documentation as outlined in Section 3.2.

3.2 The request shall be submitted accompanied by the following supporting documentation for our further assessment and action, including but not limited to:

• a) Invoice and proof of payment transaction.
• b) Authorisation letter with company letterhead (for corporate accounts).
• c) Personal identification number (for individual accounts).
• d) Bank details, including bank name, account holder's name and account number.

The refund process is subject to the following timelines:

• a) Review of refund process – Up to seven (7) working days from the day of receipt.
• b) Refund to bank account / credited back to the same issuing card – May take up to sixty (60) working days after approval from the management.

5.1 The Company reserves the right to revise, update, or amend this Policy at any time without prior notice. The latest version will always be made available on the Platform, and you're encouraged to check this page periodically to stay informed on the latest changes.